Not all companies seeking global travel consultancy have the same needs — and yet most global travel management companies take the same form and approach to servicing each client. FROSCH is different.
We’re redefining travel management through our distinctive global platform that delivers the unexpected.
Global Service Excellence: Guaranteed
Since our global platform is wholly-owned, you can rest assured your travellers are receiving the same excellent levels of FROSCH customer service no matter their location.
Single GDS System
Our global GDS contract enables us to operate global travel programs seamlessly on a single platform in each of our 23 Global Centres of Excellence.
Obex for Business: The Smarter Way to Travel
Obex for Business is a powerful travel app, incubated by FROSCH, that provides travellers a single access point for their bookings with the added ability to directly contact FROSCH by chat or phone.
FROSCH provides truly global travel solutions, combined with local presence and expertise through our streamlined infrastructure featuring management on both a local and global scale.
Today, FROSCH’s Global Centres of Excellence touch 6 continents with the ability to ticket locally in over 50 specific markets.
Our single front-, mid-, and back-office platform enables us to provide a clear, concise picture of your global travel program in real-time. Track all of your travellers through PinPoint, drill down global reports in FROSCH Analytics, and consult with your FROSCH Global Account Manager to optimise your cost-savings.
Our fresh, innovative, and uniquely personal approach delivers solutions that truly fit globally, and locally – all built on a foundation of service excellence. FROSCH consistently delivers tangible value, travel spend leverage, and maximised savings.
When implementing a new travel management program, it’s crucial to select a travel management company that will build a portfolio of services specific to your industry and company needs. Unlike many ‘mega agencies,’ we create a travel management program unique to each of our clients. Through a series of pre-implementation meetings, we identify the priorities and challenges of your existing travel program, while providing solutions for program optimisation.
The know-how exhibited by our trusted travel team directly translates into a successful travel program, as each traveler is serviced on a personal level by a true professional.
Your Travel Program Consultant
Our consultative approach to travel management centres on the one-on-one attention provided by your Account Manager. Working in direct collaboration with you, your Account Manager will perform constant analysis of your travel program in order to identify cost saving initiatives and streamline processes in order to optimise the program on a local and global level.
True Travel Professionals
Averaging 18 years of industry experience, our Travel Consultants are some of the savviest in the industry; they are familiar with creating complex global itineraries, utilising creative ticketing to ensure lowest cost airfares, and servicing the most VIP of clients.
No Call Centres
Many ‘mega agencies’ service their clients utilising call centres, but FROSCH takes a personal approach. Our dedicated team configuration ensures each of our travel consultants become intimately aware of your goals and service expectations, enabling them to establish relationships and learn the preferences of your travellers.
In House after hours support
Even in an emergency situation, you can rest assured that your calls will not be routed to foreign call centres or third-party contractors. FROSCH provides all clients access to a 24-hour emergency service staffed by our own highly trained travel consultants.
Providing excellent, personal service to all travellers is FROSCH’s central philosophy; however, we are committed to staying at the forefront of travel technology, developing many of our solutions in-house and employing third-party software when necessary. In addition to being one of the first TMCs to be NDC-certified, we employ various technologies like TripBam, Yapta, Priceline/Booking.com and more, to ensure our clients are making the most of their travel spend.
Online Booking Expertise
FROSCH is an industry leader in the successful implementation, customisation, and adoption of multiple online booking tools. Through strong relationships with the industry’s premiere online booking tool providers, FROSCH supports online booking sites for more than 75% of our clients. Each online booking tool can be customised in-house for look and feel, pre-trip approval, forced travel policy compliance, and more.
Real time Visual Reporting Dashboard
With the ability to create ad-hoc and fully customised reports to suit your finance needs, our Analytics platform takes consolidated reporting to the next level. On a global level, our single platform enables you to visualise your travel spend through real-time online access to your travel data.
Obex for Business
Obex for Business™ is a powerful mobile application, created to better manage your organisation’s business travel. It automatically aggregates bookings to mobile devices and provides single-sign-on into your corporate online booking tool, enabling travellers to see all of their trips in one place, in addition to contacting their Agent team via phone, email or text in one simple click from the app.
Customised Travel Portal
FROSCH will create a customised Travel Portal for all travellers which will serve as a one-stop-shop for all information. Through this secure portal, you’ll have access to your itineraries, travel communications and resources, the online booking tool, and so much more. Utilising an employee data feed, we can implement SSO with your Intranet and online booking tool.
n order to determine the best opportunities for our clients, we have developed a Travel System Analysis, which provides specific recommendations, drives savings, and improves the overall performance of travel programs.
SAFETY & SECURITY
FROSCH offers a number of different tools to ensure traveler safety and security. In addition to our proprietary PinPoint Traveler Tracking tool and advanced communication systems, FROSCH works in conjunction with industry-leaders such as International SOS, FlightStats, Control Risks Group, and iJet to provide a full suite of risk management services.
Although FROSCH wants all of your travellers to enjoy the best possible travel experience, we understand that some executive travellers require services that are above and beyond what a typical travel team can provide. FROSCH will assign an experienced travel consultant to personally service these travellers and tag their profiles as VIP to ensure a consistently high level of service.
MEETINGS & EVENTS
FROSCH Global Conferences & Events (GC&E) provides our clients with a powerful partnership for their planning requirements. By having our GC&E team of experts balance the program management process (locally or globally), your program will run flawlessly from start to finish and your internal resources can be used to focus on key strategic objectives and business content.
REWARDS & INCENTIVES
FROSCH Rewards & Incentives offers comprehensive incentive management services and is exclusively dedicated to the design, implementation and management of motivational, and performance improvement programs. The division is a pioneer in the development and support of cutting-edge, web-based motivational content, and innovative point-based programs.